We have developed a comprehensive list of commonly asked
questions and their associated solutions. It is impossible to answer
every question that may arise when viewing our site or tour. If
a question arises that is not answered below, please feel free to
contact us for further assistance.
How do I navigate the tour?
Are
the virtual tours created with a video camera?
What are Java Full 360° images?
When I clicked on a Full 360° image, the page said
"Document Done," but I can't see the image.
I clicked on a thumbnail of a Full 360° image but
nothing happened.
On my Macintosh, when I first
downloaded a Full 360° image, the screen went blank and my system
seemed to lock.
I
am running Internet Explorer. I installed the ActiveX but when I
try to view one of your images all I get is the blue logo/black
screen.
How do I navigate the tour?
Our Virtual Tours can pan in all four directions and zoom in and
out. To navigate around a MassVirtual Tour, simply click and hold
down your left mouse button on the virtual image and drag your mouse
in the direction desired. You can also use the cursor (arrow) keys
to move around the 360° tour. To zoom in use "a" on
your keyboard. To zoom out use "z" on your keyboard.
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Are the virtual tours
created with a video camera?
No. All tours usa a parabolic lens that captures the full 360°
image with one snap of the digital camera.
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What are Java Full 360°
images?
Special formats of full 360° images which are compatible with
the Java based Viewer. The Java Viewer provides users of Internet
Explorer 3 (and up) and Netscape 3 (and up) the ability to view
Full 360° images without special plug-ins or Viewers.
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When
I clicked on a Full 360° image, the page said "Document
Done," but I can't see the image.
Internet screens are sent in "packets" that are transmitted
and arrive separately. Since Full 360° images may be larger
than other screen content, it often takes 20-40 seconds to download
an entire image, depending on the modem speed and Internet traffic
at that time. Please allow enough time to download the whole image
and let it decompress before trying to navigate within it.
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I clicked
on a thumbnail of a Full 360° image but nothing happened.
Some browsers and operating systems require you to double-click
instead of single-click. Try double-clicking on the image and see
if this makes it work.
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On my
Macintosh, when I first downloaded a Full 360° image, the screen
went blank and my system seemed to lock.
You probably don't have enough memory allocated to the application.
This is particularly true in the case of Macintosh computers using
the Netscape browser. Simply raise the memory allocation for Netscape
to at least 9MB (or more) and you should be able to view Full 360°
images.
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I am
running Internet Explorer. I installed the ActiveX but when I try
to view one of your images all I get is the blue logo/black screen.
Unregister the component(s) and then reinstall while making sure
you wait for the entire download to complete.
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